Welcome to 399bot. This FAQ page is designed to help you quickly find answers and solutions without needing to contact support. We've organized the questions thousands of players ask every day into easy-to-browse categories.
If you're new, start with the "Registration & Account" section. Experienced players will find the "Bonuses & Promotions" or "Payment & Withdrawal" sections most useful. If you still can't find what you need, our support team is always ready to help.
All Categories
Register
Log In
Payment
Bonus
Games
Security
App
Which section has your question?
Here's a quick overview of the key points
Registration & Account
Questions about creating a new account, identity verification, and KYC.
Deposits & Withdrawals
Rules and procedures for payments and withdrawals via Mobile Banking, Nagad, and Rocket.
Bonuses & Promotions
Welcome bonus, cashback, reload offers, and terms.
Betting & Games
Rules for Cricket Betting, Live Casino, and slots games.
Security & Privacy
Questions about account security, passwords, and data protection.
App & Mobile
Questions about downloading, installing, and updating the Android/iOS app.
To register on 399bot, you need a Active mobile number and you must be 18 years of age or older. An ID document such as an NID or passport may be required later for KYC verification. Registration is completely free and takes as little as 2 minutes.
No. Under 399bot's rules, each person is only allowed one account permitted. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited. If you're experiencing issues, please contact support.
Some details such as your password and notification settings can be changed. However, Registered mobile number and full name You will need to contact the support team and verify your identity to make changes.
KYC (Know Your Customer) is an identity verification process. 399bot may request KYC verification for large withdrawals or if suspicious activity is detected on an account. You may need to submit a photo of your NID or passport along with a selfie. Verification is typically completed within 24 hours.
on the Login Page and click "Forgot Password?" An OTP will be sent to your registered mobile number. Enter the OTP to verify your identity and you'll be able to set a new password. The whole process takes under 5 minutes.
After 5 consecutive incorrect password attempts, your account will be temporarily locked. Normally, 30 minutes opens automatically. For a faster resolution, contact Live Chat Support — most issues are resolved within 10 minutes.
Yes, you can log in to the same account from multiple devices. However, for your security, On a public computer or unfamiliar device Avoid using the "Remember Me" option and always log out when you're done.
Payment methods currently supported on 399bot:
- Mobile Banking — Bangladesh's most popular mobile banking service
- Nagad — Bangladesh Post Office's official mobile banking service
- Rocket (DBBL) — Dutch-Bangla Bank's mobile banking service
Minimum deposit on 399bot BDT 100 up to the daily limit. Limits may differ for VIP members. To check the latest limits, VIP Page or ask our support team.
Withdrawal requests are typically processed 15 minutes to 2 hours the processing is complete. First-time withdrawals may take longer if KYC verification is pending. Additional delays are possible on bank holidays.
399bot does not charge any payment fees. However, your mobile banking provider (Mobile Banking, Nagad, Rocket) may apply their own transaction fees in accordance with their policies.
For your first deposit after creating a new account, 100% Welcome Bonus is added automatically. That means a deposit of BDT 1000 gives you BDT 2000 to play with. For full terms and conditions, visit the Promotions Page for details.
Bonus funds cannot be withdrawn directly. Each bonus comes with Wagering Requirements is attached — meaning you must wager a specified multiple of the bonus amount. Once the requirement is met, your winnings become withdrawable.
Yes, 399bot has a referral program. When someone signs up using your referral link and makes their first deposit, you earn a bonus. To check the current referral bonus rate, Promotions Page for details.
399bot offers a wide game library, including:
- Cricket Betting — Live and pre-match betting
- Live Casino — Baccarat, Roulette, Blackjack
- Slot Games — 500+ different slots
- Fish Game — Thrilling fish hunting game
- Lottery & Instant Win
Bet limits vary by game. The minimum bet generally starts at BDT 10 Each game clearly displays its own limits in the table. For more details, Betting Page for details.
If your connection drops during a game, the session is temporarily paused. Once you reconnect, you can continue right where you left off. If the disconnect happens mid-spin in a slots game, the result is safely saved on the server — your balance will not be affected.
Yes. 399bot 256-bit SSL Encryption uses. Your personal information is never shared with third parties. Our Privacy Policy Read on for full details.
399bot will never ask for your password or OTP via SMS, email, or phone. If anyone claiming to be a 399bot representative asks for your password, it is a scam. Report it to support immediately and change your password right away.
Yes. As part of responsible gaming, you can set up a self-exclusion or place limits on your account. Contact support or visit the Responsible Gaming Page for details.
The 399bot app is our Download Page can be downloaded directly. Both Android and iOS versions are available. If you can't find it on the Google Play Store or App Store, download the APK directly from our website.
To install a third-party APK on Android, you need to enable Settings > Security > Install from Unknown Sources option needs to be enabled. Once installation is complete, you can turn the option off again if you wish. For a detailed guide, Download Page for details.
Yes. The app and website are fully synchronized. Log in from anywhere using the same username and password — your balance, betting history, and bonuses all stay in sync.
Didn't find the answer you were looking for? Our 24/7 live support team is always on hand to help. Click the chat button — we typically respond within 2 minutes.