How we protect your information
Six core pillars protecting your privacy at 399bot
Advanced Encryption
All your data is protected with 256-bit SSL encryption. We apply banking-grade security measures across the platform.
We Do Not Sell Your Data
399bot never sells your personal data to third parties. Your privacy is not part of our business model.
Regular Security Audits
Our systems are regularly audited by third-party security experts. Any vulnerabilities identified are resolved immediately.
Limited Data Access
Only authorised staff can access your information. Every instance of access is logged and monitored.
Right to Deletion
You may request the deletion of your personal data at any time. We will comply unless we are required to retain it by law.
Breach Notification
In the event of a security breach, we will notify affected users within the required timeframe and take immediate action.
1 Introduction
This Privacy Policy ("Policy") applies to the 399bot platform and all associated services. By registering, logging in, or using any service on 399bot, you are agreeing to this Privacy Policy.
We believe transparency is the foundation of trust. This policy clearly explains what data we collect, why we collect it, and how we use it. If you have any questions, our support team is always ready to help.
2 What information we collect
399bot only collects data necessary to deliver its services. The information we collect falls into two categories:
| Type of Information | Example | Requirements |
|---|---|---|
| Identity-Related | Name, date of birth, national ID number | For KYC verification |
| Contact Information | Mobile number, email address | For account management |
| Financial Information | Mobile Banking/Nagad/Rocket number, transaction history | For Payment Processing |
| Device Information | IP address, browser type, device ID | Security & Fraud Prevention |
| Usage-Related | Gaming history, session duration, preferences | Service Improvement |
We never ask for unnecessary information. If you are ever asked for data beyond what is listed above, treat it as suspicious — it is not an official 399bot request.
3 How we collect information
399bot collects information through several methods:
- Direct provision: Information you provide directly during registration, the KYC process, or when contacting support.
- Automatic collection: Device and browsing data collected automatically via cookies and similar technologies while you use the platform.
- Payment Processors: Payment information required when transacting via Mobile Banking, Nagad, and Rocket.
- Verification Partners: Information received from trusted third parties for identity verification purposes.
4 How We Use Your Information
399bot uses the information collected for the following purposes:
- To create and manage your account.
- To process deposit and withdrawal transactions.
- To verify identity and prevent fraud.
- To provide customer service and technical support.
- To inform you about relevant offers and promotions (where you have given your consent).
- To comply with regulatory requirements and fulfil legal obligations.
- To improve your experience on the platform.
We will never use your data for any purpose not stated in this policy or for which you have not given consent.
6 Data Security Measures
399bot uses industry-leading security technology to protect your information:
- SSL/TLS Encryption: 256-bit encryption on all data transmissions.
- Firewall Protection: Advanced firewall and intrusion detection system.
- Two-Factor Authentication: An additional layer of security for account login.
- Regular Backups: Regular data backups stored in a secure location.
- Staff Training: All staff receive regular training on data protection and information security.
Please keep in mind — no system can guarantee 100% security on the internet. That is why it is important to keep your password safe and report any suspicious activity to us immediately.
7 Cookie Policy
The 399bot platform uses cookies and similar tracking technologies. Types of cookies and their purposes:
- Essential Cookies: Required to maintain login sessions and keep the platform functioning properly. These cannot be disabled.
- Functionality Cookies: Remembers your language preferences and other settings. Disabling these may limit some features.
- Analytics Cookies: Helps analyse platform usage, which is used to improve our services.
You can manage or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect the platform's functionality.
8 Data Retention Period
How long we retain your data depends on the type of information and applicable legal requirements:
- Account Information: For the duration of account activity and at least 5 years after closure.
- Transaction Information: Up to 7 years in accordance with financial regulations.
- Cookies and Session Data: At end of session or within 30 days.
- Support contact: Up to 3 years after issue resolution.
9 Your Privacy Rights
As a 399bot user, you have the following rights:
Right to Know
You may request to see what personal data we hold about you.
Right to Rectification
You may request correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your information under certain conditions.
Right to Object
You may object to the use of your information for specific purposes.
Right to Portability
You may request a copy of your data in a readable, portable format.
Right to Restriction
You may request that the processing of your information be restricted in certain circumstances.
To exercise any of your rights, please contact our support team. We will respond within 30 days.
10 Minor's Privacy
399bot is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18.
If a minor has accidentally created an account and we are notified, we will immediately close that account and delete all associated data.
11 Changes to the Privacy Policy
399bot may update this Privacy Policy from time to time. Changes may be driven by legal requirements, new service additions, or security improvements.
For significant changes, we will display a notification on the platform and, where possible, send an email to your registered address. Continued use of the platform after any changes constitutes acceptance of the updated policy.
12 Contact & Complaints
For any questions, concerns, or requests to exercise your privacy rights:
- Live Chat: Log in to the platform and click the chat icon — this is the fastest way to reach us.
- Email: [email protected] — We typically respond within 24–48 hours.
- Support hours: 7 days a week, 24 hours a day.
FAQs
Frequently Asked Questions About Privacy
Your data is safe with us
Sign up with 399bot and play with peace of mind. We take your privacy seriously — in every transaction, at every moment.